FREQUENTLY ASKED QUESTIONS
When do you launch your new products and how can I find out about them?
The best way to find out about and be one of the first to hear about our new launches is to sign up for our email! You can also keep an eye on our social media pages and our website for information on product launches.
How do I unsubscribe from receiving any emails/texts/information from Dart World, Inc.?
If you wish to unsubscribe from our email, please click on the unsubscribe link located at the bottom of an email you have received from us.
My darts are not the weight they should be, what should I do?
If you have weighed your darts after purchase and find that it is outside of the tolerance specified on the leaflet included in your packaging, please contact us. In most cases, we will need the product returned for further inspection to identify any potential scale calibration errors.
I’m missing an item from my order, what can I do?
We aim to ship our orders in one parcel; however, it is possible that your items may have shipped as separate parcels. Please check your order confirmation and delivery note to ensure that everything is present inside. If any item is missing, contact info@DWoriginal.com with your order reference and the product code and quantity that is missing, and we will aim to resolve your issue as quickly as we can.
I am not able to place an order on your website?
What do I do if I receive a faulty item in my order?
If you discover a faulty item within your order, please notify us immediately by contacting our customer care team with your order reference, the product code of the faulty item and a description of the issue. We will aim to answer your query within 24 hours (excluding weekends and public holidays) and find the most suitable resolution for you.
Can I cancel or amend my order once I have placed it?
We like to pick/pack our orders quickly so you can receive your orders without delay, therefore, you will not be able to make any changes to your order after the order has been placed and payment has been submitted, this includes cancelling your order too.
I have an incorrect item, what can I do?
Please contact our customer care team with your order reference number, the product code of the incorrect item, the quantity received and what the product should have been. We will aim to get back to you within 24 hours (excluding weekends and public holidays). The item will need to be returned to us through our returns process, for more details on returns please see our returns policy.
How can I pay for my order? What payment methods do you accept?
You can pay for items using Visa, Master Card, Maestro, American Express, Apple Pay, Google Pay or Paypal.
When do you charge my account for my order?
We will charge your card as soon as your order has been placed; you will then receive an order confirmation containing details of the order. All items ordered remain on our property until we receive full payment from you.
RETURNS AND REFUNDS
What is your returns policy in relation to orders shipped in the US that are incorrect or faulty?
We will accept returns if an item is faulty, has arrived incorrect or if the product is unused and packaged in the original packaging within 30 days of purchase. We will arrange the return of this product and we will be liable for the cost of this return. Any items being returned to us must be in their original packaging and in a saleable condition. If they are not in a saleable condition and/or fall outside of the 30-day policy, we reserve the right to not issue a refund. For more information on returns please contact our info@DWoriginal.com. We will be able to provide you with all the relevant information and details on how to return an item to us.
For further information please see our Deliveries and Returns page.
What If I would like to just return my order?
If you have placed your order incorrectly or have changed your mind, the item can still be returned to us within 30 days, but the return will be at your own cost. Please contact us to arrange this. For more information on our returns policy, please contact our customer care team or visit our Deliveries and Returns page.
How long does it take for my refund to appear in my account?
Refund, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once a refund is issued it cannot be cancelled. If you do not receive a notification or the expected refund has not appeared within the time frame mentioned, please contact us and we can investigate this further for you.